Shipping & returns
Well send all orders with Track and Trace code. Shipping is free for orders from EUR 100 in the Netherlands. We use PostNL and DPD as shipping providers.
RETURNS AND / OR EXCHANGES
The product must always be within 14 days after you receive it, send it back. You can do this with the return form or by sending an e-mail to [email protected]. After you have received our confirmation, you have to send the product within 14 days. If we have received the product, we will refund within 14 days for a full refund. The costs for the return are for your account. During the time that you have to think if you want to keep the product, you must carefully handle the product and packaging. You may only unpack and use product to the extent necessary to determine whether to keep the product.
1. The item to return must be still with original tags and if applicable returned in original packaging;
2. Returned items can not be returned if:
a. They were actually used or contain user damage;
b. They are damaged and / or you yourself have tried to repair a damage / lack;
c. You did not follow the instructions and / or instructions for use.
d. If the packaging is provided with a hygiene seal and it is not (completely) intact;